Negotiation Quick Tips: Workplace Conflict

Workplace conflicts are very common. Sometimes those conflicts are between employees in the same organization.

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Often, however, those conflicts are between the boss and the employee.  An interesting post in Fast Company discusses boss-employee conflicts. One great thing about this article is that it provides lots of references and hyperlinks to other resources! Check it out and comment back on this page to let us know what you think.

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Who are Stakeholders in a Negotiation? Tele-Seminar–February 16, 2012

Join us for a tele-seminar on working with stakeholders in negotiation. We will discuss the six important steps you need to take to involve the right people.

  • Understanding the structure of negotiation
  • Recognizing the culture of the negotiation
  • Preparing for stakeholders
  • How to identify stakeholders
  • How to work with stakeholders
  • Responding to SURPRISES

Understanding who the real parties are and how to involve them will enhance your skills and lead to better outcomes.

The seminar is scheduled for 10:30 AM (Mountain) 12:30 PM (Eastern) Thursday, February 16, 2012.  When you register for the seminar you will receive access information to let you join in by telephone. This seminar is interactive, giving you a chance to ask questions and discuss topics with the presenters.

HOW TO REGISTER: You may register by sending a check for $49.95, along with your email address, to Negotiation Guidance Associates at: 408 Arikaree Peak Dr., Livermore, CO 80536. Or you may register through PayPal by clicking on THIS LINK.

SEMINAR BROCHURE: Download a PDF of the seminar brochure: Tele-seminar brochure

PRESENTERS: Presenters in the seminar will be Berton Lee Lamb, Susan K. Driver, and Russell C. Sanders.

Posted in Analyzing Opponents, Negotiation Stakeholders, Negotiation Training, Resolving Conflicts, Strategic Bargaining | Tagged , , , , , , | Leave a comment

The Influence of Culture on Strategy Selection

By Cindy T. Christen, Ph.D.

Dr. Cindy T. Christen

Negotiation researchers have identified a number of factors that can influence selection of cooperative or noncooperative strategies. These can include objective factors, such as overlapping preferences, interests or goals, and subjective factors, such as perceptions of the power and trustworthiness of contending parties and the nature of the relationship between parties (see, for example, Fisher, 1989).

Continue reading

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Resolving Workplace Conflicts

  • Does workplace conflict have you stressed out?
  •  Does your team struggle with lost productivity because of conflict?
  • Are you worried that workplace conflict could hinder your career?

“Keys to Resolving Workplace Conflicts” is a one-hour presentation where you will learn:

  • 4 root causes of workplace conflict
  • 3 key steps that can help resolve workplace conflict
  • The one question you need to ask every new candidate for your team that will help reduce conflict.

To schedule Dr. Lamb or Dr. Sanders for this presentation please contact us using the CONTACT form.  The presentation is supported by hand-outs, and is followed by a question and answer session.   Continue reading

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Why Step Up to Negotiation?

Step Up to Negotiation is a unique seminar offered by Negotiation Guidance Associates on-site for companies and organizations. Step Up to Negotiation is unique because it is non-threatening and highly  personable training.

Negotiation skills improve with practice and training. Most people have received some level of training or guidance in negotiation and almost everyone has a wealth of experience. Professionals from all walks of life tell us they need more, but they don’t have the time to devote to a long training course. We have designed Step Up to Negotiation to meet these needs.
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Subscribe to the NGA Newsletter

Negotiation Guidance Associates publishes a newsletter, which is available to subscribers.  The newsletter reports on the latest techniques for effective and successful negotiation and gives negotiation tips.

The newsletter is delivered to subscribers via email.

To subscribe to the NGA newsletter, please click on this link: Newsletter Subscription.

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Understanding Irrational Negotiation Behavior: The Ultimatum Game

                                                                                      By L. Steven Smutko, Ph.D.

If I take a $5 bill from my wallet and offer it to you, no strings attached, what would be your response?  You might hesitate a moment – maybe you don’t fully trust me – and ask a question or two to clarify my offer, making sure that nothing is required of you in return.  Honestly, no strings attached.

Dr. Steven Smutko University of Wyoming

Chances are very good that you would take the $5 bill, thank me, and pocket it.  After all, why wouldn’t you take an offer of free money?  Well, game theory shows us that it depends on the circumstances surrounding the offer.

Let’s change the circumstances slightly.  Continue reading

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Negotiation Quick Tips: Using Questions

Using questions to help move the negotiation along is closely associated with the goal of staying on message.  A key element in achieving success in negotiations is to stay on message and not fall into the trap of blurting out a rejoinder whenever someone makes an accusatory, harsh, or emotional statement.  This is not always easy, especially when another party’s posturing may be designed to make you angry and elicit your negative reaction. Sometimes it is best to not say anything at all, to just sit there in silence and allow the absurdity of their statement or position to sink in. Then when you do speak, make a point to  respond within the context of the discussions at hand—not their triggering statement – and continue to  stay on message. This sort of calm, measured, non-emotional response is better than cross-accusing or challenging another party and, in the long run, will work wonders to bolster your credibility and earn your opponent’s trust and respect. Continue reading

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Negotiation Quick Tips: Famous Sayings

“The single most important thing for winning a negotiation is the ability to walk away from the table without a deal.” — Harvey Mackay

Comment: One reason people are often difficult to negotiate with is because they believe they don’t need to bargain; they think they can get what they want without your help.  If you can walk away without a deal you are in a powerful position.   Continue reading

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Negotiation Training–Student Evaluations

Each September the Fort Collins Science Center sponsors a workshop for experienced negotiations.  Entitled “Strategies and Tactics for the Experienced Natural Resource Negotiator,” this three-day training focuses on the negotiation skills needed by lead negotiators and managers.  Instructors for the course are Nina Burkardt of the U.S. Geological Survey and Lee Lamb of Negotiation Guidance Associates.  Student evaluations for the September 2011 course were excellent.  For example, those attending the workshop strongly agreed that they would recommend the course to co-workers and that they gained insight into their personal negotiation tasks and responsibilities.

Students praised the course and instructors. Continue reading

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