Tag Archives: Empathetic Listening

Resolving Workplace Conflicts

Does workplace conflict have you stressed out?  Does your team struggle with lost productivity because of conflict? Are you worried that workplace conflict could hinder your career? “Keys to Resolving Workplace Conflicts” is a one-hour presentation where you will learn: … Continue reading

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Why Step Up to Negotiation?

Step Up to Negotiation is a unique seminar offered by Negotiation Guidance Associates on-site for companies and organizations. Step Up to Negotiation is unique because it is non-threatening and highly  personable training. Negotiation skills improve with practice and training. Most people … Continue reading

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Negotiation and the 4 Cs

By Elisabeth Graffy Recently, I’ve been thinking a lot about policy conflicts, large and small, and the drumbeat of concern about civility and insistence on compromise. Many are sure there is not enough of either, but no one seems to … Continue reading

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Negotiation Quick Tips: When Values Clash

An interesting question came up while I was lecturing about multi-party negotiations at the Eastern Management Development Center (EMDC).  The EMDC is one of the executive training centers of the U.S. Office of Personnel Management.  It is located in Shepardstown, … Continue reading

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Keys to Negotiation 9–Balancing Spontaneity and Planning

Here is a story told by Robert Cialdini in his book Influence: The Psychology of Persuasion (page 274).  Back in the 1960s when the world seemed to be changing and long hair on men was new and controversial there was … Continue reading

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Active Listening – A Foundation for Effective Communication in Negotiations

Active listening sounds simple, doesn’t it?  But it’s not that easy for any of us, even experienced negotiators.  In a previous post, my colleagues talked about the importance of really listening to the other side and what they are saying … Continue reading

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Keys to Negotiation 8–Pushing Your Agenda is the Easy Part

In his best selling book Big Russ & Me Tim Russert tells the story of a father and son conversation.  In this conversation the father and son are both physicians and the father is giving advice to the son.  Russert … Continue reading

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