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Tag Archives: Building Relationships
The Special Challenges of Multi-Party Negotiations, Part 2
By Susan K. Driver As I discussed in an earlier article, the structure of every negotiation is multi-dimensional. At any given time, negotiations are occurring simultaneously along three distinct dimensions: (1) the horizontal dimension across the table with the other … Continue reading →
Negotiation Quick Tips: Workplace Conflict
Workplace conflicts are very common. Sometimes those conflicts are between employees in the same organization. Often, however, those conflicts are between the boss and the employee. An interesting post in Fast Company discusses boss-employee conflicts. One great thing about this article … Continue reading →
Posted in Communication, Conflict Management, Negotiation Keys, Negotiation Pointers
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Tagged Bargaining, Building Relationships, Conflict Resolution, Effective Communication, Empathetic Listening, Giving Directions, negotiation, Successful Negotiation
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Negotiation and the 4 Cs
By Elisabeth Graffy Recently, I’ve been thinking a lot about policy conflicts, large and small, and the drumbeat of concern about civility and insistence on compromise. Many are sure there is not enough of either, but no one seems to … Continue reading →
Negotiation Quick Tips: When Values Clash
An interesting question came up while I was lecturing about multi-party negotiations at the Eastern Management Development Center (EMDC). The EMDC is one of the executive training centers of the U.S. Office of Personnel Management. It is located in Shepardstown, … Continue reading →
Posted in Analyzing Opponents, Communication, Negotiation Coaching, Negotiation Keys, Negotiation Pointers, Negotiation Training
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Tagged Alternative Dispute Resolution, Bargaining, Building Relationships, Conflict Resolution, Effective Communication, Empathetic Listening, Multi-party Negotiation, negotiation, Successful Negotiation
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Keys to Negotiation 10–Some Collaboration Tips for Complex Problems
by Susan K. Driver and Berton Lee Lamb When, and with whom should you collaborate in complex, multi-party negotiations? On the one hand, fairness demands including all stakeholders, but on the other hand, involving diverse stakeholders can dilute the process … Continue reading →
Posted in Analyzing Opponents, Negotiation Coaching, Negotiation Keys, Negotiation Pointers, Negotiation Training
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Tagged Bargaining, Berton Lee Lamb, Building Relationships, Conflict Resolution, Multi-party Negotiation, negotiation, Negotiation Coaching, Successful Negotiation, Susan K. Driver
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Keys to Negotiation 9–Balancing Spontaneity and Planning
by Gregg Fisher Here is a story told by Robert Cialdini in his book Influence: The Psychology of Persuasion (page 274). Back in the 1960s when the world seemed to be changing and long hair on men was new and … Continue reading →
Posted in Analyzing Opponents, Negotiation Coaching, Negotiation Keys, Negotiation Pointers, Negotiation Training
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Tagged Bargaining, Building Relationships, Conflict Resolution, Effective Communication, Empathetic Listening, Gregg Fisher, negotiation, Successful Negotiation
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Active Listening – A Foundation for Effective Communication in Negotiations
by Susan K. Driver Active listening sounds simple, doesn’t it? But it’s not that easy for any of us, even experienced negotiators. In a previous post, my colleagues talked about the importance of really listening to the other side and … Continue reading →
Keys to Negotiation 8–Pushing Your Agenda is the Easy Part
In his best selling book Big Russ & Me Tim Russert tells the story of a father and son conversation. In this conversation the father and son are both physicians and the father is giving advice to the son. Russert … Continue reading →
Posted in Analyzing Opponents, Communication, Negotiation Coaching, Negotiation Keys, Negotiation Pointers, Negotiation Training
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Tagged Bargaining, Building Relationships, Conflict Resolution, Effective Communication, Empathetic Listening, Multi-party Negotiation, Successful Negotiation
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Keys to Negotiation 7–Responding Not Reacting
Last night my wife and I were watching a really great, classic movie: Twelve Angry Men. We were watching the 1957 version with Henry Fonda, Lee J. Cobb and ten other fine actors. We have seen this movie many times … Continue reading →
Framing the Debate
Almost every time I find myself in a discussion someone comes up with a catch-phrase or word image that captures the thinking of the group. After the metaphor is first used, everyone follows suit and makes that word image a … Continue reading →
Negotiation Guidance Associates 