Tag Archives: Building Relationships

Transition Management, Part 1: The Interpersonal Negotiation

By Russell C. Sanders, Psy.D. There comes a time in everyone’s life when a change produces a reaction that calls for a psychological readjustment. Change is a fact. Transitions are important in all phases of our lives. When we face … Continue reading

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Concerned about Communication? Look to Your Phone

Three Keys to Effective Communication: Clarify, Keep It Simple, and Never Speculate. Continue reading

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Does Collaboration Make a Difference?

A study published in 2015 examined three hydropower licensing cases that were characterized as having high, medium, and low collaboration. The author, Nicola Ulibarri, found that high collaboration resulted in “jointly developed and highly implementable operating regimes designed to improve … Continue reading

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Do Negotiators Adapt their Message to Communicate with Competing Parties?

In a recent article appearing in Policy Science  Political Scientists Mark McBeth, Donna Lybecker and James Stoutenborough examined the reasons why negotiators might switch between “personal message choice” and “public communication choice.” They describe public communication choice as a message … Continue reading

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Effective Communication: Using Context

This is advice we often hear: “When you are actively listening, give the speaker feedback so they know you hear them.” There are many variations on this advice. Sometimes experts tells us to say, “What I hear you saying is…” … Continue reading

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Making the Process Work–Facilitation

“In control but not the judge.” This is how one facilitator described his role in a restorative justice meeting (Borton, 2013). This description is a classic statement about the role of a facilitator. In Borton’s study, facilitators agreed on the … Continue reading

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The Power of Collaboration

We often hear about the power of collaboration. It is good to find examples. One example appeared in a recent issue of Public Administration Review. The short article by David Wang is entitled “A Simple Lesson about the Power of … Continue reading

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Keys to Negotiation 13: Personal Bonds

We often say of negotiation that it is important to establish personal connections. Sometimes this is interpreted to mean that we should get to know the other stakeholders, maybe through social interactions. Social interactions are certainly important, but recent research … Continue reading

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Doing the Impossible: Changing the Organization

“Only when certain political and organizational preconditions are met” can substantial improvements be made in big organizations. At least that is the conclusion suggested by a recent article in Public Administration Review. The authors suggest six preconditions (pg. 238): Support from … Continue reading

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Stakeholders

One of the most frequent questions we are asked is about stakeholders. Who are stakeholders in a negotiation, how do you identify them, and how do you work with them? We have written about stakeholders and talked about working with … Continue reading

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