Tag Archives: Empathetic Listening

Concerned about Communication? Look to Your Phone

Posted on June 25, 2019 by Negotiation Guidance Associates

Three Keys to Effective Communication: Clarify, Keep It Simple, and Never Speculate. Continue reading →

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The Role of a Mediator

Posted on November 5, 2015 by Negotiation Guidance Associates

A blog post by Katherine Graham about the role of a mediator recently came across my desk. Ms. Graham makes a good point that mediators should avoid the very natural tendency to pull the parties toward a solution. She writes … Continue reading →

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Using Context for Effective Communication when Negotiating

Posted on March 24, 2015 by Negotiation Guidance Associates

This is advice we often hear: “When you are actively listening, give the speaker feedback so they know you hear them.” There are many variations on this advice. Sometimes experts tells us to say, “What I hear you saying is…” … Continue reading →

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Workplace Conflict: A Developing Story

Posted on August 24, 2013 by Negotiation Guidance Associates

When did you first start thinking about conflict resolution techniques for the workplace? If you say you first tuned into methods to resolve conflict sometime in the 1980s your are not far off according to a new study in the … Continue reading →

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Keys to Negotiation 12 — When to Come In

Posted on May 14, 2013 by Negotiation Guidance Associates

On April 13, 2011, Terry Gross interviewed Tina Fey on the NPR radio program Fresh Air.  They had a nice long chat about comedy, acting, and life in general prompted by the publication of Fey’s autobiography. When talking about her … Continue reading →

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Keys to Negotiation 11: Bargaining with “Deepening Conversations”

Posted on April 5, 2012 by Negotiation Guidance Associates

Becoming a better bargainer means being a better listener.  We negotiate every day. Some of these negotiations are at work, where we try to plan future actions or resolve conflicts over what we have already done. Some are with friends and … Continue reading →

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Negotiation Quick Tips: Workplace Conflict

Posted on January 18, 2012 by Negotiation Guidance Associates

Workplace conflicts are very common. Sometimes those conflicts are between employees in the same organization. Often, however, those conflicts are between the boss and the employee.  An interesting post in Fast Company discusses boss-employee conflicts. One great thing about this article … Continue reading →

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Negotiation and the 4 Cs

Posted on September 7, 2011 by Negotiation Guidance Associates

By Elisabeth Graffy Recently, I’ve been thinking a lot about policy conflicts, large and small, and the drumbeat of concern about civility and insistence on compromise. Many are sure there is not enough of either, but no one seems to … Continue reading →

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Negotiation Quick Tips: When Values Clash

Posted on August 22, 2011 by Negotiation Guidance Associates

An interesting question came up while I was lecturing about multi-party negotiations at the Eastern Management Development Center (EMDC).  The EMDC is one of the executive training centers of the U.S. Office of Personnel Management.  It is located in Shepardstown, … Continue reading →

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Keys to Negotiation 9–Balancing Spontaneity and Planning

Posted on May 21, 2011 by Negotiation Guidance Associates

by Gregg Fisher Here is a story told by Robert Cialdini in his book Influence: The Psychology of Persuasion (page 274).  Back in the 1960s when the world seemed to be changing and long hair on men was new and … Continue reading →

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