Tag Archives: Empathetic Listening
The Role of a Mediator
A blog post by Katherine Graham about the role of a mediator recently came across my desk. Ms. Graham makes a good point that mediators should avoid the very natural tendency to pull the parties toward a solution. She writes … Continue reading
Posted in Conflict Management, Negotiation Coaching, Negotiation Keys, Negotiation Pointers
Tagged Alternative Dispute Resolution, Conflict Resolution, Empathetic Listening, negotiation, Successful Negotiation
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Workplace Conflict: A Developing Story
When did you first start thinking about conflict resolution techniques for the workplace? If you say you first tuned into methods to resolve conflict sometime in the 1980s your are not far off according to a new study in the … Continue reading
Posted in Conflict Management, Negotiation Coaching, Negotiation Keys, Negotiation Pointers, Negotiation Training
Tagged Conflict Resolution, Effective Communication, Empathetic Listening, Giving Directions
Comments Off on Workplace Conflict: A Developing Story