Tag Archives: Effective Communication

Improving Performance Through Feedback

Posted on July 11, 2019 by

Giving and receiving feedback can be difficult, challenging, maddening, and hard. Our colleague, Dr. Russell Sanders, has recently posted some guidance about how to give feedback in a way that improves performance in the workplace. One of the lessons Dr. … Continue reading →

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Concerned about Communication? Look to Your Phone

Posted on June 25, 2019 by

Three Keys to Effective Communication: Clarify, Keep It Simple, and Never Speculate. Continue reading →

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Negotiating Interviews: Media Management Benefits from Negotiation Skills

Posted on June 18, 2019 by

By: Kara L. Lamb, June 18, 2019 Have you ever wondered what, if anything, media management has in common with negotiation? Consider Mike Klis introduction to media for the 2019 Denver Broncos rookies. When describing media relations to the future … Continue reading →

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Do Negotiators Adapt their Message to Communicate with Competing Parties?

Posted on August 8, 2016 by

In a recent article appearing in Policy Science  Political Scientists Mark McBeth, Donna Lybecker and James Stoutenborough examined the reasons why negotiators might switch between “personal message choice” and “public communication choice.” They describe public communication choice as a message … Continue reading →

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Effective Communication: Using Context

Posted on March 24, 2015 by

This is advice we often hear: “When you are actively listening, give the speaker feedback so they know you hear them.” There are many variations on this advice. Sometimes experts tells us to say, “What I hear you saying is…” … Continue reading →

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Making the Process Work–Facilitation

Posted on August 22, 2014 by

“In control but not the judge.” This is how one facilitator described his role in a restorative justice meeting (Borton, 2013). This description is a classic statement about the role of a facilitator. In Borton’s study, facilitators agreed on the … Continue reading →

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Doing the Impossible: Changing the Organization

Posted on September 18, 2013 by

“Only when certain political and organizational preconditions are met” can substantial improvements be made in big organizations. At least that is the conclusion suggested by a recent article in Public Administration Review. The authors suggest six preconditions (pg. 238): Support from … Continue reading →

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