Tag Archives: Listening

Negotiation Quick Tips: Asking Questions

In a recent post on the Harvard Program on Negotiation (PON) Daily Blog, the PON staff writes about asking questions in a way that promotes trust and understanding. We have written about this in an earlier post. The lesson from … Continue reading

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Keys to Negotiation 12 — When to Come In

On April 13, 2011, Terry Gross interviewed Tina Fey on the NPR radio program Fresh Air.  They had a nice long chat about comedy, acting, and life in general prompted by the publication of Fey’s autobiography. When talking about her … Continue reading

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Keys to Negotiation 11: Bargaining with “Deepening Conversations”

Becoming a better bargainer means being a better listener.  We negotiate every day. Some of these negotiations are at work, where we try to plan future actions or resolve conflicts over what we have already done. Some are with friends and … Continue reading

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Negotiation Quick Tips: Workplace Conflict

Workplace conflicts are very common. Sometimes those conflicts are between employees in the same organization. Often, however, those conflicts are between the boss and the employee.  An interesting post in Fast Company discusses boss-employee conflicts. One great thing about this article … Continue reading

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Resolving Workplace Conflicts

Does workplace conflict have you stressed out?  Does your team struggle with lost productivity because of conflict? Are you worried that workplace conflict could hinder your career? “Keys to Resolving Workplace Conflicts” is a one-hour presentation where you will learn: … Continue reading

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Keys to Negotiation 9–Balancing Spontaneity and Planning

Here is a story told by Robert Cialdini in his book Influence: The Psychology of Persuasion (page 274).  Back in the 1960s when the world seemed to be changing and long hair on men was new and controversial there was … Continue reading

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Active Listening – A Foundation for Effective Communication in Negotiations

Active listening sounds simple, doesn’t it?  But it’s not that easy for any of us, even experienced negotiators.  In a previous post, my colleagues talked about the importance of really listening to the other side and what they are saying … Continue reading

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