Category Archives: Negotiation Pointers

Effective Communication: Using Context

Posted on March 24, 2015 by Negotiation Guidance Associates

This is advice we often hear: “When you are actively listening, give the speaker feedback so they know you hear them.” There are many variations on this advice. Sometimes experts tells us to say, “What I hear you saying is…” … Continue reading →

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Lessons from Diplomacy: Learning the Discipline of Negotiation

Posted on November 4, 2014 by Negotiation Guidance Associates

What can we learn from the practice of diplomacy that will help us negotiate? Whether it is natural resources, workplace conflict, or local policy disputes there are some golden rules to help us. The Public Diplomacy Council recently published an … Continue reading →

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Making the Process Work–Facilitation

Posted on August 22, 2014 by Negotiation Guidance Associates

“In control but not the judge.” This is how one facilitator described his role in a restorative justice meeting (Borton, 2013). This description is a classic statement about the role of a facilitator. In Borton’s study, facilitators agreed on the … Continue reading →

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The Power of Collaboration

Posted on August 6, 2014 by Negotiation Guidance Associates

We often hear about the power of collaboration. It is good to find examples. One example appeared in a recent issue of Public Administration Review. The short article by David Wang is entitled “A Simple Lesson about the Power of … Continue reading →

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Choosing the Right Representative

Posted on July 18, 2014 by Negotiation Guidance Associates

I have been reading an interesting history of a slice of diplomacy from the Second World War. President Roosevelt used personal representatives–often informally–to help him understand and coordinate with our allies. This led me to thinking about choosing the right representatives … Continue reading →

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Keys to Negotiation 13: Personal Bonds

Posted on March 24, 2014 by Negotiation Guidance Associates

We often say of negotiation that it is important to establish personal connections. Sometimes this is interpreted to mean that we should get to know the other stakeholders, maybe through social interactions. Social interactions are certainly important, but recent research … Continue reading →

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Addiction to Fear: The Importance of Frames

Posted on January 1, 2014 by Negotiation Guidance Associates

Often, when we interview parties in a dispute, we find that they have focused on the threats posed by their adversaries. In these situations, it is important to step back and examine the threats as objectively as possible. A recent … Continue reading →

Posted in Analyzing Opponents, Conflict Management, Negotiation Coaching, Negotiation Keys, Negotiation Pointers, Negotiation Training | Tagged , , , , | 1 Comment

Seeing the Big Picture: Strategy

Posted on October 20, 2013 by Negotiation Guidance Associates

Seeing the big picture in the midst of battle, or a rancorous negotiation, is difficult but important. A brief article on the website American Diplomacy traces the strategic consequences of three battles (Waterloo, The Somme, and Omaha Beach) to show … Continue reading →

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Doing the Impossible: Changing the Organization

Posted on September 18, 2013 by Negotiation Guidance Associates

“Only when certain political and organizational preconditions are met” can substantial improvements be made in big organizations. At least that is the conclusion suggested by a recent article in Public Administration Review. The authors suggest six preconditions (pg. 238): Support from … Continue reading →

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Workplace Conflict: A Developing Story

Posted on August 24, 2013 by Negotiation Guidance Associates

When did you first start thinking about conflict resolution techniques for the workplace? If you say you first tuned into methods to resolve conflict sometime in the 1980s your are not far off according to a new study in the … Continue reading →

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