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Category Archives: Negotiation Pointers
Making the Process Work–Facilitation
“In control but not the judge.” This is how one facilitator described his role in a restorative justice meeting (Borton, 2013). This description is a classic statement about the role of a facilitator. In Borton’s study, facilitators agreed on the … Continue reading
Posted in Communication, Conflict Management, Negotiation Coaching, Negotiation Keys, Negotiation Pointers, Negotiation Training
Tagged Alternative Dispute Resolution, Building Relationships, Conflict Resolution, Effective Communication, Empathetic Listening
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Seeing the Big Picture: Strategy
Seeing the big picture in the midst of battle, or a rancorous negotiation, is difficult but important. A brief article on the website American Diplomacy traces the strategic consequences of three battles (Waterloo, The Somme, and Omaha Beach) to show … Continue reading
Doing the Impossible: Changing the Organization
“Only when certain political and organizational preconditions are met” can substantial improvements be made in big organizations. At least that is the conclusion suggested by a recent article in Public Administration Review. The authors suggest six preconditions (pg. 238): Support from … Continue reading
Posted in Conflict Management, Negotiation Coaching, Negotiation Keys, Negotiation Pointers, Negotiation Training
Tagged Building Relationships, Conflict Resolution, Effective Communication, Giving Directions, Successful Negotiation
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Workplace Conflict: A Developing Story
When did you first start thinking about conflict resolution techniques for the workplace? If you say you first tuned into methods to resolve conflict sometime in the 1980s your are not far off according to a new study in the … Continue reading
Posted in Conflict Management, Negotiation Coaching, Negotiation Keys, Negotiation Pointers, Negotiation Training
Tagged Conflict Resolution, Effective Communication, Empathetic Listening, Giving Directions
Comments Off on Workplace Conflict: A Developing Story