Category Archives: Conflict Management

Grief in the Workplace

Posted on December 10, 2025 by Negotiation Guidance Associates

by Genevieve Saenz PassageWay Arts Although the western world would like us to forget it, the truth is death and loss are real, grief happens, and we will all feel it at some point in our life. When grief comes … Continue reading →

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Can We Talk about Barriers? — Introverts and Scientists

Posted on March 20, 2023 by Negotiation Guidance Associates

by Janet L. D. Vogel During my time in Federal leadership and program management–and also as an information technology specialist–I have experienced a couple of often overlooked barriers to negotiation and conflict resolution. First, scientists and technologists may be more … Continue reading →

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Preparing for Negotiation On the Fly

Posted on August 9, 2021 by Negotiation Guidance Associates

by Berton Lee Lamb and Susan K. Driver We often read the advice that we should be well prepared for negotiation. This is sometimes directed at one-on-one negotiations. Buying a car is an example. “Do your research beforehand” they advise. … Continue reading →

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American Negotiating Style: Part 4

Posted on April 12, 2021 by Negotiation Guidance Associates

I recently found a blog post that summarizes some useful negotiation lessons. The blog is entitled Your “Tools for Success in the United States.” The five-part guidance for the first-time negotiator in the Unites States is informative about what to … Continue reading →

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American Negotiating Style: Part 2

Posted on March 4, 2021 by Negotiation Guidance Associates

How do others see us? This is a great question and it is especially important to understand how we are viewed as negotiators. (Click here to read Part 1) Recently, I was teaching the negotiation segment of a course at … Continue reading →

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Empathy as One Cornerstone of Mediation

Posted on July 30, 2020 by Negotiation Guidance Associates

by Daniel Merz, Ph.D. Generally speaking, empathy is the ability to put yourself in someone else’s shoes for the purpose of valuing a person’s perspective and avoiding shame and judgment.  It’s the ability to identify what someone is thinking or … Continue reading →

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Digital Negotiating: Video-conferences

Posted on July 22, 2020 by Negotiation Guidance Associates

Negotiating by video-conference, such as Zoom or MS Teams, has recently become more common.  When reviewing the on-line literature on this subject it became apparent that there is less research available about how to conduct a video negotiation. But there … Continue reading →

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Digital Negotiating: Email

Posted on July 17, 2020 by Negotiation Guidance Associates

We are often asked about negotiating using email. The questions are something like these: “Is it okay to negotiate through email?” “What is the best way to negotiate by email?” or “What are the difficulties in email negotiations?” Listed below … Continue reading →

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Mediation With Difficult Individuals

Posted on May 19, 2020 by Negotiation Guidance Associates

by Daniel R. Merz, Ph.D* One of the more difficult personalities to face in mediation is when one of the parties exhibits an egotistical, armored, and intimidating personality. These individuals will often display additional character traits such as bullying, grandiosity, … Continue reading →

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Final, Contingent, and Straw Man Offers

Posted on April 12, 2020 by Negotiation Guidance Associates

by Berton Lee Lamb and Sarah Klahn* Offers made in a negotiation can come in a variety of “flavors.” The flavor you choose should be selected to maximize development of mutual trust, create open discussion, and search for good results. … Continue reading →

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