Category Archives: Conflict Management

Workplace Conflict: A Developing Story

When did you first start thinking about conflict resolution techniques for the workplace? If you say you first tuned into methods to resolve conflict sometime in the 1980s your are not far off according to a new study in the … Continue reading

Posted in Conflict Management, Negotiation Coaching, Negotiation Keys, Negotiation Pointers, Negotiation Training | Tagged , , , | Comments Off on Workplace Conflict: A Developing Story

The Efficacy of Alternative Dispute Resolution

The efficacy of alternative dispute resolution (ADR) when compared with more formal processes has been a question much discussed in the literature of conflict resolution. A recent study, published in Public Administration Review suggests that ADR can be fairly effective. The … Continue reading

Posted in Conflict Management, Negotiation Coaching, Negotiation Keys, Negotiation Pointers, Negotiation Training | Tagged , , | Comments Off on The Efficacy of Alternative Dispute Resolution

Keys to Negotiation 12 — When to Come In

On April 13, 2011, Terry Gross interviewed Tina Fey on the NPR radio program Fresh Air.  They had a nice long chat about comedy, acting, and life in general prompted by the publication of Fey’s autobiography. When talking about her … Continue reading

Posted in Communication, Conflict Management, Negotiation Coaching, Negotiation Keys, Negotiation Pointers, Negotiation Training | Tagged , , , , | Comments Off on Keys to Negotiation 12 — When to Come In

Power, Trustworthiness, and Willingness to Negotiate

by Cindy T. Christen, Ph.D. Most investigations of the negotiation process assume that the parties to a conflict are willing to participate in formal negotiations. In reality, a number of factors can influence a party’s willingness to consider negotiation as … Continue reading

Posted in Analyzing Opponents, Communication, Conflict Management, Negotiation Coaching, Negotiation Keys, Negotiation Pointers, Negotiation Training | Tagged , , , , , | 2 Comments

American Negotiating Style, Part 1

In recent years there has been a good deal written about the American style of negotiation. The information helps diplomats and can be a lesson for Americans negotiating with each other. Knowing about negotiation style helps us understand where others are … Continue reading

Posted in Analyzing Opponents, Conflict Management, Negotiation Pointers | Tagged , , , , , | Comments Off on American Negotiating Style, Part 1

Stakeholders

One of the most frequent questions we are asked is about stakeholders. Who are stakeholders in a negotiation, how do you identify them, and how do you work with them? We have written about stakeholders and talked about working with … Continue reading

Posted in Analyzing Opponents, Conflict Management, Negotiation Coaching, Negotiation Pointers, Negotiation Training | Tagged , , , , , | Comments Off on Stakeholders

Negotiation Quick Tips: Workplace Conflict

Workplace conflicts are very common. Sometimes those conflicts are between employees in the same organization. Often, however, those conflicts are between the boss and the employee.  An interesting post in Fast Company discusses boss-employee conflicts. One great thing about this article … Continue reading

Posted in Communication, Conflict Management, Negotiation Keys, Negotiation Pointers | Tagged , , , , , , , | Comments Off on Negotiation Quick Tips: Workplace Conflict

The Influence of Culture on Strategy Selection

By Cindy T. Christen, Ph.D. Negotiation researchers have identified a number of factors that can influence selection of cooperative or noncooperative strategies. These can include objective factors, such as overlapping preferences, interests or goals, and subjective factors, such as perceptions … Continue reading

Posted in Analyzing Opponents, Communication, Conflict Management, Negotiation Coaching, Negotiation Keys, Negotiation Pointers, Negotiation Training | Tagged , , , , , | Comments Off on The Influence of Culture on Strategy Selection